• Where do I collect keys from?

    A representative from Discovery Coast Holiday Rentals will meet you at a pre-determined location for key collection. That location will depend on the property you are staying at.

  • What are check in times?

    Check-in is guaranteed from 2:00pm. If the property is ready earlier, we will send out a text message to let you know and arrangements can be made at that time for key collection.

  • What are the check out times?

    Check-out is strictly 10:00am as we are a 24-hour booking service and all cleans are scheduled for 10:00am to allow for same day check-in of new guests. If you would like a late check out, please contact our office – this will be subject to availability.

  • Do I need to make a deposit?

    Yes. 50% of the total tariff is due within 48hrs of making your booking. If no payment is received the booking will be cancelled.

    For bookings made within one (1) calendar month before your arrival date, or for all weekend bookings, full payment is required at the time of booking.

  • When is final payment due?

    The final payment is due 30 days prior to your arrival date. Payments will not be accepted on arrival.

  • Do I have to pay the refundable damage deposit?

    Yes, we do require a bond. For all bookings, a security bond will be processed prior to arrival to ensure a seamless check-in experience. Bonds are processed the day before arrival or, if arriving on a weekend, on the preceding Friday.

  • What happens with my refundable damage deposit after I depart?

    Once you depart the property it will be inspected by our staff and cleaned. If this is completed to our satisfaction and no extra charges are required, your bond will be returned within 7 – 14 days.

  • What do I need to bring?

    All linen and cutlery/crockery/cooking equipment is provided at your holiday house. You will need to bring your own food and items such as cooking oil, condiments, foil, cling wrap.

    Each property has a complimentary “welcome” supply of basic washing items including dishwashing liquid, dishwasher tablets (if applicable), toilet paper and toiletries. Limited coffee, tea, and sugar is supplied. Each property will also have a new sponge, garbage bags, foil, clingwrap and baking paper. These items are not replenishable and are simply meant as a complimentary arrival gift. If you are staying at a property with a pool, you will need to bring your own pool/beach towels.

  • Is there a cot and highchair at the property?

    Cots and highchairs are available for a fee of $30 for the duration of your stay. Please advise Discovery Coast Holiday Rentals if you require this.

  • Taxi Service

    Agnes Water / 1770 has a taxi service. They can be contacted on 0417 749 000

  • Are pets allowed at the houses?

    If renting in Sunrise at 1770, pets are not permitted as per the Body Corporation By-Laws. For all other homes please see the property description on the internet.

  • Do all properties have air conditioning and Wi-Fi?

    Features like air conditioning and Wi-Fi vary by property, and all inclusions are clearly shown in each listing

  • What if we leave something in the property?

    If you believe you’ve left an item behind, please contact our office as soon as possible.  We will do our best to locate it and arrange its return.  A $20 handling fee applies.  Guests are responsible for providing a pre-paid envelope or organising a courier service at their own expense.  Should a cleaner deliver lost property to our office, we will reach out to you directly

  • What are your office hours?

    Our office hours are 8:30am to 5:00pm Monday to Saturday.

  • Who do I call if I have a problem with keys or something not working?

    If there is ever an issue on arrival or during your stay your point of contact is always Margi or Belinda.

  • Is there a maximum number of guests accepted at the property?

    Yes. Guests must adhere to the maximum occupancy stated in their booking.

  • Can I smoke at the property?

    All our properties have a strict no smoking policy.

  • Can I have a party or have guests stay over?

    No. Homes listed with Discovery Coast Holiday Rentals are in residential areas and with neighbours going about their normal day to day lives. Council imposes strict noise curfews on holiday homes, and no noise is acceptable after 10:00pm or before 8:00am. We take noise complaints seriously.

  • What happens if something requires maintenance at the property?

    Please report any maintenance issues to the office during business hours. If the issue is an emergency, please call. We will do all we can to have the issue rectified as soon as possible. We also provide a maintenance form at each property and would appreciate any feedback you may have.

  • What happens if I break something at the property?

    Please report any breakages to Discovery Coast Holiday Rentals immediately. Additional charges may be incurred to replace items broken.

  • What if the gas bottle is empty?

    Our friendly holiday team will assist you if in the event a gas bottle needs to be replaced. Please contact our office for further assistance.

  • Do I have to clean the property?

    Guests are responsible for maintaining the property in a clean and tidy condition upon departure. This includes:

    • Kitchen benches, stove, ovens, microwave, fridges wiped clean
    • Replace any furniture that has been moved
    • Barbeque is cleaned
    • Floors are swept or vacuumed
    • Leftover food is disposed of
    • All rubbish is placed in the bins
    • Any broken items are reported
    • Dishes are cleaned and put away (dishwasher is empty)
    • The house is secured, all windows closed, doors locked, and air conditioners are off
  • Do you offer discounts for longer stays?

    We look after clients who book for long stays (up to 90 days) with extended stay discounts. These vary based on property, length of stay and time of year. Please ask us for more info.

    Please see our Terms and Conditions for more detailed information.